Is True Collaboration a 2 Pizza Team Rule?

Thomas Edison, Jeff Bezos and Mark Zuckerburg have all had a common observation – smaller teams accomplish more. Far more, when it comes to creative or innovative work.

A recent book Midnight Lunch, by Sarah Miller Caldicott, the great-grandniece of Thomas Edison, talks about the approach that made him so successful. The subtitle of the book is “The 4 Phases of Team Collaboration Success from Thomas Edison’s Lab”, in which she details his approach to innovation.

Workspace design and strategy can help increase productivity, but team size can also be a factor in maximizing potential.

Small Teams Were a Central Component of Edison’s Approach

Jeff Bezos, Amazon.com’s founder in a 2004 interview with Fast Company recalled an offsite retreat where people were saying that groups needed to communicate more. Bezos stood up and said, “No, communication is terrible!” shocking everyone in attendance. When it came to innovation, Bezos’ experience was that small groups could innovate and test their ideas without becoming entangled in a centralized corporate approach.

The “Two Pizza Team” Rule

Bezos came up with the “Two Pizza Team” rule.  If you can’t feed a team with two pizzas the team is too large.

Edison had a similar approach at his Menlo Park operation.  The “Midnight Lunch” was the small team coming together for a bite to eat while working together, informally in a collegial atmosphere through the evening.

Mark Zuckerburg also believed that small teams gave him a huge advantage over competitors like Yahoo! But for Facebook it was not just the size of the teams but also the focus of the team that made the difference. Caldicott cites an example from Michael Schrage, from the MIT Sloan School.

“Zuckerberg’s software design teams focused on higher-order functions such as robustness, scalability, ease of use, and maintainability – qualities that drive leading-edge performance in the Innovation Age” compared to Yahoo’s small teams who were focused on more traditional metrics like – lines of code written per day.

Additive Vs. Multiplicative Productivity

The result of this varied focus Schrage points out is “additive” vs “multiplicative” productivity.  Two companies with 3 teams of 5 would have vastly different results.

Productivity of Additive Approach:  5 + 5 + 5 = 15

Productivity of the Multiplicative Approach:  5 x 5 x 5 = 125

That is more than 8 times more productive!  Small teams + high-order focus – a ‘deadly’ one-two punch!

The “2 Pizza Rule” and “Higher-Order Functions Objectives” will accelerate your organization’s collaboration and innovation in today’s Innovation Era.

Technology Driving Small Teams

But what technology tools can turbo charge these small teams and higher-order focus objectives even more?

Technology which:

  1. Is suited to smaller teams
  2. Supports group work dynamics on higher-order productivity objectives
  3. Accelerates creativity and innovation

In one of my recent blogs I talked about the 4 different conferencing technologies that support real time collaboration and how you increase the velocity of collaboration in your meetings (both physical & virtual) by combining the 4 conferencing technologies to provide a collaborative richness, which supports your organizations objectives.

Collaboration Through Interactive Whiteboards

Interactive Whiteboards (IWBs) are one of the 4 conferencing technologies.  And IWBs meet the three requirements listed above, which enable small teams with higher-order focus to increase the velocity of collaboration even more.  This doesn’t mean the other 3 conferencing technologies should be ignored. The more you can effectively combine them, the richer the experience.

But IWBs are the ONLY category of conferencing technology that:

IWBs were once more of a novelty item and had far more traction in the K-12 education sector as they are the evolution of the blackboard.  The IWB technology has had significant further development to serve the needs of businesses, but be careful of the IWB platform you invest in.

As demand goes up, new IWB solutions are popping up all the time.  Don’t be fooled by IWB solutions that are focused primarily on annotating on top of images – most solutions.  These solutions are good for emphasizing a point on a PowerPoint presentation in a WebEx type content sharing tool or making annotation on top of any image shown on the IWB display.  They will not turbo charge your small teams to greater heights of collaboration and innovation.

Invest in an IWB platform that truly facilitates collaboration and innovation.  The technology must be able to:

  1. Accelerate meeting flow
  2. Support remote connectivity to IWB sessions

Accelerating Meeting Flow Using Interactive Whiteboards

How do you tell if the IWB solution will accelerate meeting flow?  Although the hardware component of the IWB is important, the architecture of the IWB software is the most critical factor.

What does a good IWB solution do to provide good meeting flow?

Technology should be an enabler, not a point of focus in and of itself.

An IWB solution that meets these design points will quickly blend into the background and enable greater innovation and collaboration in your organization.

To learn more about interactive whiteboard technology solutions or our new hybrid work experiences, and how they can be combined with other collaborative conferencing technologies to accelerate innovation and collaboration in your organization, contact us.

Increasing the Velocity of Collaboration in Your Organization

138108046Using technology to bring people together over distance has become a commonplace activity but the number of options available to do this is mind-boggling. And most importantly, getting clarity on a solution can be difficult.

Collaboration is a powerful force. Organizations recognize this and use collaboration technologies in strategic ways.

There are strategic goals that can help your organization cut costs and drive revenues.

The Four Goals Are

  1. Enhance communication
  2. Speed problem solving
  3. Accelerate innovation
  4. Transform the way you do business

At a high level, organizations are looking to connect room systems and individuals together over distance with the following possible combinations:

In our last blog, we talked about the 4 different kinds of conferencing technologies:

Creating the Right Balance of Technologies

The idea is to create the right balance of technologies for individuals and for room systems that suit your organization. The capabilities and the costs of these conferencing technologies are different and each of these conferencing technologies brings a different dimension of richness to the collaborative experience. Think about this in terms of creating the right balance of the technologies. I like to use the analogy of a spinning top, which is made up of these four conferencing technologies.  Each of the four technologies has a different cost to implementing it and brings an associated benefit or richness of experience.

The Spinning Top Analogy

1)    You must have audio to effectively have any kind of real time conference. As audio is table stakes, it is the point of the top. Without audio the top will not spin. Without audio other conferencing technologies are simply ineffective.

2)    The portion of the top that each of the 4 modalities makes up relates to the richness of that conferencing modality. How robust does your Top need to be?

3)    There is also a related dollar cost to each of the conferencing modalities and those cost figure into the overall cost-benefit equation.

The Velocity of Collaboration Revisited

In my last blog, I adapted the four conferencing modalities described above from the Frost & Sullivan, Velocity of Collaboration model.  Your organization’s Velocity of Collaboration will be determined by two factors:

1)    The Richness of the conferencing capabilities that are deployed

2)    The Access your employees are given to these technologies (Access = Availability + Usability)

The “Richness”, combined with “Usability” and “Availability” of the technology will determine the Velocity of Collaboration that your organization can attain.

The Velocity of Collaboration Formula

An organization must decide which of the conferencing technologies are required for connecting over distance. With these benefits you can determine the level of collaboration that can be achieved.

This graphic below shows the relative richness of the conferencing modalities.  Richness, together with how you have deployed the technology, your Access (= Availability + Usability), determines how your collaborative capabilities will increase.

Create an Enabler to Greater Collaboration Within the Organization

Once user based collaboration capability requirements are determined, you can select the technologies for meeting rooms and for individuals connecting into conferences. This process is critical and avoids a lot of wasted effort. It also brings a cohesive approach to the technology roadmap your organization requires and helps turn the patchwork of technology found in most organizations into a tapestry.

Going back to the RFI discussion in Part I of this blog, the customer would like Teleconferencing and to layer in Webinars when an Internet connection is available. Teleconferencing, also known as audio conferencing is the most basic form of conferencing technology hence it provides the least “Rich” collaborative experience.  Note the customer’s interest in webinars made possible via web conferencing reflects a desire for a richer collaborative experience.

That is why I asked the questions:

I think the answer to each of these questions is “No”.

The ET Group has helped many organizations through this process. Please contact us if we can be of assistance to your organization.

What Conferencing Technologies Should be Available in Our Meeting Rooms?

We recently received an honest attempt by an organization to better understand the conferencing technology solutions available in today’s marketplace via a Request For Information (RFI).  Interestingly enough, it was a relatively blank canvas asking for:

  1. Inventive solutions to provide high quality teleconferencing abilities for meetings and
  2. The ability to offer interactive webinars as an educational tool.

This is a great opportunity for us to educate and share the collaborative solutions the organization has available to them.  And in this case, the blank canvas allows us to provide a multitude of solutions.

The Organization and Their Business Problem

The organization currently has meeting rooms across the province that hold over 30 people.  Each room is equipped with a poor quality audio solution and they are unable to effectively connect their internal and external stakeholders using these rooms via teleconference today. They would also like to be able to do remote training. Today that can only be done through self-study materials.

The Organization’s Requirements:

  1. To conduct training remotely using leading edge collaborative technologies
  2. The only room specification provided is that a round table seats up to 35 people
  3. They are interested in “teleconferencing,” “webinars” and it would be nice to have distance education

This approach could result in a wide variety of responses.

Will the solutions presented meet their needs?  Do they really know what they want and do they know what technology is available?

I think the answer to each of these questions is “No”.

The focus will likely be low cost approaches to upgrade their audio phones in the rooms and offerings such as WebEx or GoToMeeting.  But do these solutions really give the organization the high quality teleconferencing experience they are seeking?

The Risk of Using an RFI to Educate

This organization is trying to use a purchasing vehicle to educate themselves on the products available.  This method is really a “hit and miss” approach because it depends on who in the marketplace takes the time to educate them on their choices by responding to their RFI. Typically, the best price wins in an RFI unless your proposal stands out for other reasons. To make your proposal stand out, you need to really understand your buyer’s needs.

You also need a buyer who is open to suggestions and has a good understanding of their needs.

But if the organization doesn’t know what they are looking for, how will they know when a really good solution is offered?

Finding a Solution for Connecting People

Using technology to connect people is a common-place activity however the sheer number of options available to do this is absolutely mind-boggling and getting clarity on a solution is difficult to achieve.

At a high level, organizations are looking to connect room systems and individuals together over distance for real-time communication.

3 possible combinations are:

  1. Room system to Room system(s)
  2. Room system to Individual(s)
  3. Individual to Individual(s)

Deciding which of these conferencing technologies are required for connecting over distance is critical in determining the level of collaboration that can be achieved.

The Velocity of Collaboration

Each of these different conferencing technologies brings a different dimension of richness to the collaborative experience. Frost & Sullivan wrote a very insightful whitepaper a few years ago about the “Velocity of Collaboration”. It was a sponsored whitepaper so it had some biases in it but the conceptual model was eye opening. They spoke about 6 different real-time conferencing modalities (if you boil it down there are really only the 4 above – unless you add in virtual world collaboration, which is only used at the fringes).

Never-the-less, the Velocity of Collaboration model is very useful and we have adapted it to consider the four conferencing modalities. Part II of this blog will detail this adapted Velocity of Collaboration model.

Once requirements for user based collaboration capability are determined, you can select the meeting room technologies and the individuals connecting into conferences. This process is critical. It avoids wasted effort and brings a cohesive approach to the technology roadmap your organization requires. By turning the patchwork of technology found in most organizations into a tapestry of technology, you’ve created an enabler to greater collaboration within the organization.

The ET Group has helped many organizations through this process.  Please contact us if we can be of assistance to your organization.