Support Focused on Your Productivity
Optimize your meeting experience with best-in-class support capabilities.
Trusted by leading companies
AKA helping you rock the meeting experience
Our modern business approach combined with an intimate knowledge of your organization and team ensures every person is ready for collaboration success.
Remote Monitoring to keep your technology going
Our proactive meeting room monitoring means that your spaces are fully operational. Automated remote hardware testing occurs around the clock and notifies us of issues, notify your team if anything impacts your room.
Detect Device Faults
Automate and proactively detect device faults with 24/7 scan and alerts
Quickly detect incidents with real-time scanning.
Minimize Tech Visits
Using remote tech resets and adjustments.
Room Readiness Tests
Automated room readiness tests nightly or on-demand.
On-demand Video Support for immediate help
When you need us, you get us. We don't have phone trees or play voicemail tag; we are here for you and stay connected until you are comfortable and everything is fixed.
Fast and reliable while talking face to face with a real person.
Browser Based Service
Browser based online service enables support to be instant and meaningful.
Easy for Users
End users can initiate a video support call on a mobile phone with a QR code.
No App Needed
Each QR code directs users to self help tools available.
Get support for your video and collaboration tech
Dial: +1 (855) 509-5491 or Email: firstname.lastname@example.org
Help Desk support for first level troubleshooting
The help desk provides first level troubleshooting and remote diagnostics before dispatching a technician to try and minimize downtime of your system.
Incident Workflow Management
Our team includes a dedicated bilingual help desk, contract management and a strong team of certified and highly qualified AV/VC technical engineers. ET Group utilizes an ERP system to manage all incident events with a clear defined process for incident control, escalation and robust reporting capabilities.
Our team provides metrics which outline timing, response, issue identification and resolution details. We then review them together to identify any trends which can be used to improve the future design or user adoption program.
On-Site support with certified AV service techs
ET Group will dispatch a technician onsite within 24 hours of a reported incident when required. Our team consists of dedicated AV service technicians trained and certified in the most current and up to date technology platforms.
We will manage the return, exchange, and loaner of any faulty component.
We will perform general cleanup of the systems, firmware updates, and ensure all patches and fixes are applied. If any components are deemed faulty or require remediation, we will identify and manage those activities.
Personalized Customer Programs
We provide multiple levels and types of support - including customized programs - allowing you to choose which support best fits your work style.
Trusted by some of Canada's most prominent companies
One more good reason to schedule a chat - we have expert techs ready to
Dial +1 (855) 509-5491 or email email@example.com
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