SERVICE & SUPPORT

Providing you peace of mind with proactive and reactive support for business
critical technology applications.

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SERVICE & SUPPORT CAPABILITIES

Providing your organization with dedicated service and support of your unified communications and collaboration infrastructure. Delivered through our expert team of certified technology specialists.

With services such as our help desk and remote/on-site support teams, we will work to mitigate challenges and proactively solve issues. Enabling you and your organization to focus on the work that really matters.

  • Cisco Systems
  • Avixa
  • Poly
  • Planar
  • Microsoft
  • Harman
  • Crestron
  • Dante
  • Kramer
  • Extron
  • Biamp
  • AMX
  • Shure
  • Pexip
  • FOA
  • AQAV
  • Clearone
  • Belden

We are an agnostic technology company and we pride ourselves on our deep relationships with tech partners such as Cisco, Crestron, and many others.

  • Focus on core objectives
  • Reduce operational costs
  • Minimize downtime
  • Expertise when you need it
  • Preventative approach
  • Proven certified and expert team
  • Support for tech updates and replacements
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Supporting Technology for Global Companies

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CONTINUED FOCUS ON THE CUSTOMER EXPERIENCE

Our service and support model ensures there is a continuous and ongoing focus of the “customer experience”. A support governance structure is created for all clients to provide a forum to review and discuss service measurements / service level agreements (SLAs) and improvement initiatives.

Key components of our service and support model:

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    Support Governance
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    Preventative Health Checks
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    Help Desk Services
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    Remediation Services and Reporting
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    Remote and On-site Support

"The Innovation Lab got us so excited about the future possibilities for our new direction at CPPIB with regards to our meeting spaces, our technology, and how it will interconnect with our people. I feed and thrive off these workshops and working with people such as yourselves."

Canada Pension Plan Investment

TALK TO OUR SPECIALISTS

Using technology to bring harmony to your workplace is within reach.