The Workplace of the Future is Already Here

For the last several months I have been using the Beam telepresence robot from Suitable Technologies and even though we’re fully equipped with lots of video technology in our office already, I found that Beam allowed me a whole different type of presence in the office. I can freely join meetings or gatherings in the office on an ad hoc basis and I’ve found it’s really great to see what’s happening firsthand while I’m at another location.

I recently had the pleasure of sitting down with Suitable Technologies to discuss using Beam telepresence technology. I am excited to share my thoughts and hope that you enjoy the read as much as I enjoyed the interview.

https://suitabletech.com/news/blog/full/1766-the-workplace-of-the-future-is-already-here

ETG wins Business Excellence Award at the NSCA Leadership & Business Conference

I recently had the pleasure of attending the NSCA Business and Leadership Conference in Dallas, Texas.

The annual conference in its 20th year,  is well known for being an industry leading event. I was not only attending as a participant, but also had the privilege of accepting an award on behalf of ET Group.

The NSCA conference incorporates their annual Excellence in Business Awards. The award criteria is broken up into six different categories and looks for companies that are leading the industry, and providing solutions to industry challenges. This year, ET Group was nominated and successful in winning an award in the Differentiating Strategies category.

In the last year, we have identified a major shift in the industry, and wanted to refocus our offerings to our clients. We understood that it wasn’t just about offering a product. We wanted to provide our clients with exceptional value. Advice and consulting became part of our offering. Our new approach weaves people, space and technology together.

This shift for us, has required our employees to be strategic. They partner with the client and really embed themselves into the organization’s culture to truly understand their needs, and where we can provide the most value. Changing how we work with clients, required us to change as an organization and adapt our own internal processes.

To achieve a real change within our own organization, we adopted design thinking, different participatory leadership approaches, moved to a self management model, decentralized decision making and encourage an advice process. We work in teams and have a work from anywhere culture. We noticed that it was also the little cultural nuances that mattered. We ensure staff take all of their vacation entitlement, understanding how important this is for our overall culture. In our customers eyes we are viewed as relevant and progressive.

The results of our commitment internally to adopt the principles we were presenting to our clients was amazing. We  have been able to grow our revenue by thirty percent, have a happier and healthier organizational culture and offer our clients value, in ways that we have personally experienced.

Although the journey hasn’t always been the most comfortable, I know, personally I have reverted to old habits, but I am fortunate to work with a team that keeps me accountable and is committed to making this work. Winning this award is a fantastic accomplishment for ET Group and our entire team, and I feel honoured to have attended on behalf of the organization to accept this award.

Brad Flowers
Principal at ET Group

Embracing Technology for Accelerated Growth

I recently had the pleasure of speaking at a MacKay CEO Forums breakfast panel discussing embracing technology for accelerated growth. The speech was well received and a number of participants suggested I share some of the insights with a broader audience. This my attempt at doing so. I hope you will enjoy it and find some of the suggestions useful!

Some context. At ET Group, we help our clients weave people, space, and technology in a way that facilitates collaboration and fuels innovation, which I believe are two of the most critical creators of value and growth for any business. As such, we live and breathe different types of social and digital technology innovations and have had lots of learnings along the way.

To get started, I invite you to answer the following questions:

  • Have you ever owned a Sony Walkman?
  • What about  a CD player?
  • What about an iPod?
  • Now, do you still uses any of these devices?

I bet most of you had or still have some of these devices and most of you do not use them anymore. Why is that?

Next question; Do you have a Spotify, Apple Music, or Google Music account?

Most of you probably answered yes.

Final question; Do you listen to music?

Assuming of course that most of you listen to music, we can deduce the following: most, if not all of us, listen to music, and listening to music is the “job we are trying to get done”. Listening to music stays constant, while the technology we use to “do the job” changes and evolves, and that change and evolution will continue.

I’m sure you would also agree that as good as they are, Spotify, Apple, and Google Music are not the end of the evolution of technology to help us listen to music.

This brings me to my key message: Using technology to accelerate growth for your business is not about focusing on the technology itself. It’s about having clarity on the “job to be done”.

Once you understand the highest ­value work that you need to complete, you can choose the right technology to help you get that job done ­­faster, better, with greater collaboration, and with better engagement. By doing this, you will truly be using technology to enable accelerated growth for your companies.

As discussed with the music example, technology changes constantly. This constant change comes with a desire to embrace the “new”, to jump in with both feet now, so that we don’t feel left behind. But there can be a cost to being too quick to adopt technology simply based on a bigger, better feature set. We run the risk of being seduced by the allure of something new before we truly understand how it will support us to do the work we need to do.

I’ve experienced this first hand at ET Group, and it’s been a transformational learning experience for me and for my team.

A story about ET Group:

I believe very strongly in the power of real ­time communication to strengthen team dynamics and collaboration. And so, inspired by this belief, we set out to improve real ­time communication and collaboration at ET Group.

We are a small enough company that has the luxury of experimenting with different technologies to see what works best for us. And “experiment” is exactly what we did.

In trying to improve our communication and collaboration; we installed Polycom hardware in one room and felt like we were off to a great start. Then we paid for a managed service to give us the functionality and quality we needed. This was expensive yet worthwhile. Once those were in place we wanted video at the desktop ­­ so we tried a number of platforms (Vidyo, Polycom, Cisco Jabber, Videxio, Microsoft Lync). Everyone now had video at the desktop. But not all platforms could connect with each other and we started to see “islands of technology”.

We had to make a choice, so we mandated Videxio as the single desktop video platform. As with most mandated decisions, it did not satisfy everyone. Instead of increasing collaboration, it was disrupting key business processes and people were getting restless.

After buying additional infrastructure to integrate some of the technologies we continued adopting new tools. Now it was time to try out Slack. Slack ­­was a great platform for asynchronous communication and real ­time collaboration, but I didn’t get the right buy in or communicated its purpose clearly. Instead, I simply started using it and asking people who worked closely with me to use it as well, believing they’d see the value and embrace it. I thought that I had the perfect solution but the result was not what I wanted. 100% of the company was on the platform but only 20% were using it.

Things didn’t seem to be getting any better until we discovered Cisco Spark. At first, Spark looked like Slack with a smaller feature set. But soon we realized that this platform could potentially replace our phone system and video infrastructure, connect to our rooms, provide asynchronous communication and messaging. In short, it could lots of different “jobs to be done” that we really needed on a daily basis.

We went all in with Cisco Spark, and today we live and breathe with it. It has transformed how we work and how we get things done to fulfill our purpose and bring value to our clients. Through Spark, we can work in a more elegant and effective way.

Although we did eventually find a solution, we got there by taking the long path. ­­A much longer path than we needed to. The most important lesson of the story: If we had started by clearly defining “the job or jobs to be done”, we would have been able to avoid spending so much time, energy, and money on iterative and redundant solutions along the way.

We learned a lot from our journey. And I want to share with you the five biggest things I learned ­­and that I believe are critical for the search and adoption of any new technology:

5 Key Findings:

1. First, approach the process with humility. Listen to different people and perspectives. We all know that listening well is one of the key attributes of great leaders ­­ and it’s absolutely critical where technology is concerned. Listening allows us to truly understand “the job to be done” in all areas of the business. As CEOs, we know how value is created, but we may not know exactly how the job is being done.

2. Second, choose the right decision ­maker. Identify a person who will gather input from all those who will be affected by the change, and have expertise around the matter. This requires humility and the ability to balance priorities from a range of inputs.

3. Third, bring in outside expertise when you need it to help surface the jobs that needs to be done. Some organizations are already great at this ­­ and if yours is, you’re ahead of the game already ­­ but many are not. There are fantastic advisors out there who can help uncover the information you need. Invest in using those advisors.

4. Fourth, clearly share the thinking behind technological change ­­ and allow people to own their part of the solution. This fosters engagement and buy­-in from inception through implementation.

5. Fifth, and most important: invest the time up front to fully understand the “jobs to be done” before jumping to a solution. I can’t emphasize this enough. By slowing down, you’re able to hone in and identify the high ­potential technologies that will truly transform your business.

If you take this approach, you’ll be amazed at how smooth the adoption of technology will be. You won’t need to worry about buy-­in, because the people using the technology had a voice in the decision making process. And this means that the solution you provide them is one they helped choose ­­ and one that will help each of them do the “job they need to do” better. The effect is extraordinary. I’ve experienced it myself, and it now informs every technology advice we provide to our clients.

To restate my key message, embracing technology for accelerated change is not actually about the technology. It’s about understanding the highest­ value work your internal teams and your customers need to do. Once you have that clear, your path to a solution is easy to chart.

The Office of The Future: It Starts with Collaboration

“When we work together, open up, and share ideas, the solutions and possibilities that surface are limitless.” – Dirk Propfe, President & CEO

ET Group had the pleasure of working with London Life: Freedom 55 Financial as their trusted technology advisor to design and implement the Office of the Future. London Life was looking for a fundamental shift in how the organization operates by redefining the customer and advisor experience. The overall success of this project was due to two key factors. Firstly, the leadership team on this project recognized the need for real change. An upgrade in technology or a design facelift wouldn’t be enough or sustainable to achieve the desired results. The team went far beyond aesthetics and technology. They were committed to weaving people, space and technology together, fundamentally changing how the organization operates. To embark on this transformational journey, the leadership team recognized the need for a cross functional team augmented by strategic partners with deep subject matter expertise and a willingness to collaborate and co-create together.

This collaborative and co-creative approach was the second factor for success. I believe workplace transformation projects are highly complex and require a co-creative approach where people are willing to learn, let go of their assumptions and beliefs, and experiment with new solutions and approaches to discover breakthrough innovation. Freedom 55 recognized not only the need but the value in bringing the right partners together to complement their team. ET Group, Figure 3, and Flexpaths were the advisors and partners that were invited to provide additional insights and expertise around People, Space, and Technology. By inviting the right partners, co-creation and collaboration flourished to offer a more holistic solution that addressed many of the emerging needs of Freedom 55.

Please check out the article to learn how collaboration is breaking through barriers and providing innovative solutions to change the future of workplaces.

Virtually Virtual: Intouch Magazine Feature with CEO Dirk Propfe

I am pleased to share I am on the cover of Intouch Magazine talking about virtual collaboration and the future of work. I feel this is very timely as ET Group is undergoing a major transformation that is very exciting and important to deliver on our purpose of weaving people, space, and technology together.

I am thrilled for the cover and accompanying article on Virtual Collaboration not just because they shine a light on the awesome work of ET Group but because I feel this article highlights how we as organizations and society at large are evolving and embracing new ways of working that are richer, more effective, and more human to connect us around common purposes regardless of our physical location.

Virtually Virtual, Dirk Propfe, CEO, Ivey Business, WesternWe are living in a highly complex world where challenges and opportunities are becoming harder to comprehend and address. I feel new ways of working, and the virtual technologies and healthy team practices that are fueling them, are a necessity to help address the challenges we are facing. Complex issues can only be addressed effectively by inviting our individual insights and talents and by weaving them together with the contributions of others. Virtual collaboration is allowing us to tackle these challenges without being limited by time and space. It is as if the virtual realm is finally becoming mainstream.

This is very relevant to our work here at ET Group of weaving people, space, and technology together as it becoming more and more important to help build bridges between the physical and virtual realms. As we continue to do this effectively, we are helping our clients evolve and embrace the future of work. Delivering on that potential reality is really inspiring for me personally and for our team as it makes our work more meaningful, resulting in higher engagement and personal growth for our amazing team members. In any case, I highly recommend the article to anyone wanting to learn how to collaborate virtually more effectively. Stay tuned if you are interested to hear more about my perspectives on the future of work and ET Group’s ongoing evolution.

Dirk Propfe

Cloud Video Conferencing (VCaaS) – Is It Worth It?

Cloud Computing Infographic-4

Vidéo Conférence dans le Cloud (VCaaS) – Cela en vaut-il le coup?

French Cloud Computing Infographic Copy

Donnez une accessibilité audible à vos lieux de réunion

Est-ce que votre entreprise est conforme à la Loi sur la Conception sans obstacles pour les Personnes avec Incapacité Auditive selon la Loi concernant l’Accessibilité pour les Personnes souffrants d’un Handicap en l’Ontario (LAPHO)?

Différentes technologies de communication en temps réel (audio, vidéo, contenu, tableau blanc interactif), peuvent être combinées de façon unique pour répondre à chaque situation de collaboration. Une session de collaboration est comme une toupie faite d’un peu de chacune de ces quatre technologies variables. Les sommets peuvent être de différentes formes et tailles, chacun convient aux besoins des participants à la réunion de collaboration, mais le point de la partie supérieur est toujours la technologie audio. Si il n’y a pas de son, il n’y a aucune session de collaboration en temps réel – le sommet ne tourne pas.

La technologie audio est souvent prise pour acquis. Même si elle est la plus fondamentale des technologies de conférence, elle est celle dont on s’occupe de moins. La technologie audio a été compromise depuis la technologie du téléphone mobile et est devenue omniprésente et plus répandue que les lignes fixes. Pourquoi? Parce qu’un appel téléphonique mobile se retrouve compressé dans un appel à seulement 8kbps.

Un fichier de musique numérique compressé à 128 kbps à plutôt un bon son, cependant, à 64 kbps la fidélité tombe de manière significative et une chanson à 32 kbps ne vaut pratiquement pas la peine d’être écoutée. Un appel vocal à 8kbps, celui auquel les gens se sont habitués, ne fournit pas une bonne qualité audio.

Pourquoi acceptons-nous une telle qualité audio inférieure? Pour la commodité que le téléphone mobile nous donne. Nous sacrifions beaucoup la qualité audio pour la commodité du mobile, mais disposer d’une bonne qualité audio dans une conférence téléphonique est fondamental. C’est souvent la différence entre la communication et la non communication.

Vous pouvez obtenir la bonne technologie pour rendre la partie audio de votre conférence meilleure, pour que les gens puissent entendre ce qui est dit plus correctement – une meilleure communication.

Incapacité Auditive

listentech-theater_42Notre monde peut être difficile pour les personnes malentendantes. Selon la Société canadienne de l’ouïe, la perte d’audition est de plus en plus répandue:

  • Près d’1 adulte Canadien sur 4 rapporte avoir une perte auditive
  • La perte d’audition est la troisième maladie chronique la plus répandue chez les personnes âgées et le handicap le plus répandu. Sa fréquence augmente avec l’âge – 46% des personnes âgées de 45 à 87ans ont une perte auditive
  • Le vieillissement est la cause première de la perte auditive, l’incidence de cette perte auditive est en train de monter en flèche avec le vieillissement de la population

Vous pouvez obtenir la bonne technologie pour rendre la partie audio de votre réunion meilleure, permettant ainsi aux personnes malentendantes d’écouter correctement ce qui est dit – communication accessible.

Légalement, vous n’avez peut-être pas de choix.

Equipez votre Organisation avec les formats nécessaires pour une communication accessible

La Loi concernant l’Accessibilité pour les Personnes souffrants d’un Handicap dans l’Ontario (LAPHO) reconnaît la discrimination qui a lieu à l’égard des personnes handicapées de l’Ontario et vise à mettre en œuvre et à faire respecter les normes pour assurer l’accessibilité pour des Ontariens handicapés. Cela comprend la fourniture des outils auditif nécessaires pour les personnes handicapées de manière à être en mesure d’assister et/ou de participer quand dans un espace de rassemblement.

Le Code International des Immeubles de 2012 stipule que: “Chaque zone de rassemblement où les communications Audio font partie intégrante de l’utilisation de l’espace, doivent avoir un système d’aide pour l’écoute”.

Une zone de rassemblement est définie comme correspondant à tout espace où les gens se rassemblent, que ce soit une salle de réunion, une salle de banquet ou une salle de classe.

Lorsque la LAPHO a été adoptée, son objectif était de faire de l’Ontario une Province plus accessible à toutes les personnes handicapées d’ici 2025. Dans le cadre de cette loi chaque toutes les organisations concernées seront tenues de fournir des formats de communication accessibles aux personnes handicapées sur demande.

Alors qu’est-ce que cela signifie pour votre entreprise?

Tout d’abord, vous devez déterminer à quelle date votre entreprise doit être conforme à LAPHO.

Organisations Concernées Dates de Conformité
Gouvernement de l’Ontario et de l’Assemblée Législative January 1st, 2014
Les organisations désignées du secteur public, avec plus de 50 employés January 1st, 2015
Les organisations désignées du secteur public, avec 1-49 employés January 1st, 2016
Les organisations privées et sans but lucratif comptant plus de 50 employés January 1st, 2016
Les organisations privées et sans but lucratif avec 1-49 employés January 1st, 2017

A ce jour, le Gouvernement de l’Ontario et l’Assemblée législative doivent déjà être conformes à LAPHO tout comme les organisations désignées du secteur public avec plus de 50 employés. Comme indiqué dans le tableau ci-dessus les organisations désignées du secteur public avec 1-49 employés seront les prochains qui devront mettre à jour leurs dispositions en matière d’accessibilité. Suivront enfin les organisations à buts non-lucratifs et les organisations privées.

Les Systèmes d’Ecoutes Assistées ou certains types d’appareils, aident à réduire le bruit de fond et compensent la distance de la source sonore. Ils sont d’une particulière aide pour les personnes ayant différents degrés de perte auditive une fois présent dans un espace de réunion, que ce soit une institution gouvernementale (Salle d’Audience) ou une salle de conférence d’une organisation.

ET Group propose des systèmes ListenRF, ListenIR, ListenLoop et Listen WiFi qui fournissent la flexibilité à toute personne pour s’adapter à un large éventail de réunions.

Le système ListenRF est idéal pour les grandes et petites salles de conférence. Il se trouve sur une fréquence FM et permet à toute personne ayant un récepteur réglé sur cette fréquence et étant à une certaine distance de se connecter à l’émetteur.

D’une autre part, le système de ListenIR est plus efficace pour les espaces fermés où les conversations privées sont organisées comme dans les salles d’audience et les salles de réunion privées. Avec le système de ListenIR seuls les récepteurs qui sont dans la ligne de mire de l’émetteur se connecteront de sorte à ce que les personnes en dehors de la salle avec un récepteur ne seront capables d’entendre ce qui est dit.

Le ListenLoop est un excellent système pour les stades, les écoles, les auditoriums, les lieux de culte, et tous les autres endroits de rassemblement. Avec la ListenLoop vous créez une frontière virtuelle où toutes les personnes possédant des prothèses auditives qui prennent en charge la technologie T-Coil seront capables de se connecter.

Enfin, le ListenWiFi vous fournit les mêmes avantages que le système ListenRF mais est plus sûr et peut réceptionner plus de canaux.

Avoir un système d’aide à l’écoute à beau être obligatoire, c’est également la bonne chose à faire. Assurez-vous que toutes les personnes qui viennent dans vos zones de rassemblement ont la possibilité d’avoir la meilleure expérience audio possible.

Contactez ET Group aujourd’hui pour savoir quel système d’assistance d’écoute serait le mieux pour votre organisation.

Cliquez sur le bouton ci-dessous pour vérifier les options d’écoute assistée que propose ET Group et savoir quel système fonctionnera le mieux selon vos besoins.

Système D’aide Pour L’Écoute”

Making Your Meeting Places Audibly Accessible

Is your company AODA Compliant?

Different real time communications technologies, (audio, video, content, and interactive whiteboarding), can be combined in unique ways to suit each collaborative situation. A collaborative session is like a spinning top made of varying amounts of each of these four technologies. The tops may be different shapes and sizes, each top suiting the needs of the participants in the collaborative meeting, but the point of the top is always the audio technology. If there is no audio, there is no real time collaboration session – the top will not spin.

Audio technology is often taken for granted. Even though it is the most fundamental of the conferencing technologies it often gets the least focus. Audio technology has been compromised ever since mobile phone technology has become ubiquitous and more prevalent than landlines. Why? Because a mobile phone call gets packed into an 8kbps call.

A digital music file compressed into 128 kpbs sounds pretty good, however, at 64 kbps the fidelity drops off significantly and a 32 kbps song is hardly worth listening to.  An 8kbps voice call, which people have become accustomed to, does not provide good audio quality.

Why do we put up with this inferior audio quality?  For the convenience that the mobile phone gives us.  We sacrifice a lot of audio quality for mobile convenience, but good audio in a conference call is fundamental. It is often the difference between communicating and not communicating.

You can get the right technology to make the audio portion of your conferencing better, so people can hear what is being said properly – better communication.

Hearing Impairment

Our world can be challenging for the hearing impaired. According to the Canadian Hearing Society, hearing loss is becoming more and more prevalent:

  • Nearly 1 out of every 4 adult Canadians reports having some hearing loss
  • Hearing loss is the third most prevalent chronic condition in older adults and the most widespread disability. Its prevalence rises with age – 46% of people aged 45 to 87 have hearing loss
  • Aging is the number one cause of hearing loss and the incidence of hearing loss is poised to climb dramatically as our population ages

You can get the right technology to make the audio portion of your meeting places better, so hearing impaired people can hear what is being said properly – accessible communication.

Legally, you don’t have a choice.

Equip your Organization with the Necessary Formats for Accessible Communication

The Accessibility for Ontarians with Disabilities Act (AODA) recognizes the history of discrimination against persons with disabilities in Ontario and aims to implement and enforce standards to achieve accessibility for Ontarians with disabilities. This includes providing tools necessary for persons with hearing disabilities to be able to attend and/or participate when in an assembly area.

The 2012 International Building Code states, “Each assembly area where audile communications are integral to the use of the space shall have an assistive listening system.”

An assembly area is defined as any space where people gather, whether it’s a boardroom, a banquet hall, or a classroom.

When the AODA was passed its goal was to make Ontario a more accessible province to all people with disabilities by 2025. As part of this act every obligated organization will be required to provide accessible formats of communication to persons with disabilities upon request.

So what does this mean for your company?

First, you must determine by what date your company must be AODA compliant.

Affected Organization Compliance Dates
Government of Ontario and Legislative Assembly January 1st, 2014
Designated public sector organizations with 50+ employees January 1st, 2015
Designated public sector organizations with 1-49 employees January 1st, 2016
Private and not-for-profit organizations with 50+ employees January 1st, 2016
Private and not-for-profit organizations with 1-49 employees January 1st, 2017

At this point the Government of Ontario and the Legislative Assembly must already be AODA compliant as well as designated public sector organizations with 50+ employees. As stated in the table above designated public sector organizations with 1-49 employees will be the next group that must get up to date with their accessibility provisions and lastly private and non-profit organizations.

Assistive Listening Systems or Devices help to reduce background noise and compensate for distance from the sound source and are specifically of great value to persons of varying degrees of hearing loss when present in a space of assembly, be it a government institution (i.e. courtroom) or an organization’s conference room.

ET Group offers the ListenRF, ListenIR, ListenLoop and ListenWiFi systems that provide the flexibility for any person to adapt to a wide range of meetings.

The ListenRF system is great for large and small boardrooms. It is on an FM frequency and allows anyone with a receiver tuned to that frequency within a certain distance to connect to the transmitter.

On the other hand the ListenIR system is most effective for closed spaces where private conversations are held such as courtrooms and private boardrooms. With the ListenIR system only receivers that are in the line of sight of the transmitter will connect so that no one outside the room with a receiver will be able to hear what is being said.

The ListenLoop is a great system for stadiums, schools, auditoriums, places of worship and other place where large groups of people gather. With the ListenLoop you create a virtual boundary where anyone with existing hearing aids that support T-Coil technology will be able to connect.

Lastly the ListenWiFi provides you with all the same benefits of the ListenRF system but it is more secure and can host more channels.

Having an Assistive Listening System may be the law but it is also the right thing to do. Make sure that anyone and everyone that comes to your assembly areas are given the opportunity to have the best experience possible.

Contact the ET Group today to find out which assistive listening system would be best for your organization.

Click the button below to check out the Assisted Listening options that ET Group has available and find out which system will work best for you.

Assisted Listening Systems

Revue de Presse: Un Partenariat Unique Reliant le Monde de l’AV et Celui de la TI

iStock_000028311598LargeMONTRÉAL (QUÉBEC) – TORONTO (ONTARIO) – ET Group et Solulan, firme de consultation en TI, ont formé un partenariat afin de devenir le chef de file spécialisé en intégration par Lync au Québec et en Ontario.

Ce partenariat unique réunit le dynamisme de l’audiovisuel et de la vidéoconférence (AV/VC) à l’expertise en communications unifiées et en collaboration (CUC) Lync de Microsoft afin de créer un « guichet unique » pour les déploiements de Lync.

“Le partenariat entre Solulan et ET Group a simplifié notre processus de sélection et d’intégration pour notre solution de communications unifiées. J’ai particulièrement apprécié les compétences et l’efficacité de leur équipe!” mentionne Marc Wheeler, directeur des technologies informatiques, Groupe Morneau.

Notre intégration Lync inclut la liaison transparente de l’infrastructure Lync, les clients personnels Lync et les solutions Lync de systèmes de locaux. Nous offrons également aux utilisateurs de Lync un service géré robuste qui inclut des liaisons mondiales intra et intersociétés dans l’environnement Lync ainsi que la liaison entre Lync avec les architectures traditionnelles de vidéoconférence.

ET Cloud, notre vidéoconférence comme service (VCaaS), est en voie de devenir le choix le plus populaire des grands et des petits comptes pour être en liaison afin de vivre des expériences de communications unifiées.

ET Cloud est une plateforme d’interopérabilité en vidéoconférence sur le Web qui regroupe diverses technologies comme Legacy H323 Codecs, SIP, Lync et WebRTC. ET Cloud est un service géré, ce qui permet aux clients de disposer d’une riche plateforme de vidéoconférence sans avoir à se soucier de la maintenance de la TI, ni de faire l’acquisition de leur propre plateforme.

ET Group est un fournisseur de solutions de collaboration en technologie qui allie l’expertise audiovisuelle à la technologie de l’information en intégrant les deux mondes de façon créative et fructueuse.

ET Group procure des solutions innovantes aux sociétés qui cherchent à améliorer leur capacité à collaborer en concentrant ses efforts aux endroits où les gens se réunissent en vue de rencontres, qu’elles soient physiques ou virtuelles.

Solulan est une firme de consultation en TI spécialisée dans l’intégration des systèmes de Microsoft depuis 1999, la maintenance et la formation en TI spécialisée pour les entreprises du Québec et de l’Ontario. La firme offre tout un éventail d’options de service, notamment la communication unifiée et l’infonuagique ainsi que le soutien à l’infrastructure de TI sur les lieux. Solulan est Partenaire Or de Microsoft, et ses professionnels possèdent une solide formation ainsi que de l’expérience et une certification considérables de Microsoft. En outre, les experts de Solulan aident les entreprises à optimiser la gestion, à effectuer la conversion de la virtualisation par serveurs et à implanter des plans de poursuite des activités, des plans de reprise après sinistre et des solutions de télétravail.

Les entreprises ET Group et Solulan sont établies tant à Montréal qu’à Toronto d’où elles fournissent des services d’audiovisuel et de TI d’un bout à l’autre du Canada et des États-Unis.