A Letter of Support From Our CEO

Dear friends, colleagues, and partners,

This is a time of disruption and great uncertainty for all of us. COVID-19 and other crises are testing the fragility and resilience of many of the systems we depend on.

At the same time, I believe we are becoming more aware of how interdependent we are. We are being invited to reconsider what we value, how we can best contribute to the world, and how we can collaborate to work on things that truly matter. We are quickly learning to live, work, and interact in different and more meaningful ways with each other.

We need to come together to sense and make sense of reality, figure out how we can combine our gifts to help each other, and become more resilient as society and a living planet.

We are here to support you and also depend on you to continue to thrive.

Please reach out to us if we can offer you support during this time at

In response to the current situation, we are launching a series of initiatives to plan for different scenarios and further our purpose of bringing harmony to work and workplace with technology.

We have implemented the ET Group Safety Protocol and Continuity Plan. This plan examines all areas of business at ET Group and enables us to take action to ensure continued service and safety to both our team members and partners. Our team continues to monitor the unfolding situation and is ready to respond as conditions evolve.

Our detailed plan is available at etgroup.ca/covid-19:

  • Safety Guideline Definitions: Levels 1 to 6
  • Current Status level
  • Options + Recommendations
  • Additional Considerations and Scenarios
  • Risk Mitigation
  • Project FAQs
  • Service FAQs

Our plan answers questions such as:

  • How will ET Group ensure projects meet delivery dates?
  • How will ET Group triage a service request?
  • How will ET Group manage unique customers’ requirements?
  • How will ET Group mitigate risk?
  • How will ET Group protect our team members?

Over the next few days, we will also be launching regular online conversations to discuss the impacts we are all encountering as we redefine our work, our workplaces, and the technologies we use to collaborate.

In order to continue to support you, we are taking every step possible to maintain business continuity while we develop new offerings to meet emerging business needs. We are open both virtually and physically at this time during regular business hours to assist you and your organization’s needs.

General Inquiries

  • Monday – Friday: 8:00 AM – 5:00 PM (EST)
  • +1 (416) 598-2223
  • info@etgroup.ca

Service & Support

Sales

  • Monday – Friday: 8:00 AM – 5:00 PM (EST)
  • + 1 (416) 477-7929
  • dr@etgroup.ca

Thank you for your support, please keep safe and connect with us to make the best out of this situation.

With love and deep appreciation,

Dirk Propfe
CEO, ET Group

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