Support
Increasingly, our customers are recognizing that their technology investments in collaboration ecosystems are a critical component of their business. Similar to their IT infrastructure, it is important that there are no interruptions or downtime.
ET Group provides a full suite of Service and Support solutions to meet the needs of our customers. From ad hoc time and materials to 24/7 onsite response, we ensure that your systems are available and working when you need them.
Our Suite of Support Services includes:
- Access to our Customer Support Centre via email, phone or client login
- 5 * 9 Regular Business Hours Inquiry, 1 hour Response SLA
- 7 * 24 Inquiry, Custom Response SLA
- Guaranteed Onsite Response
- Emergency Support Services
- Incident Management and Escalation
- Asset and Warranty Management
- Preventative Maintenance Program
- Loaner & Dedicated Equipment Swap Pools
- Out of Warranty Equipment Repair
- Remote Diagnostic and Support Management
